Support
Glifa is made by one person, and that person reads every message. If the answers below don’t help, write to [email protected].
Reporting a problem? It helps to include:
- Glifa’s version (Glifa ▸ About Glifa) and your macOS version
- what you did, what you expected, and what happened instead
- a small Markdown file that shows it, if the problem is in a document
Getting started
What do I need to run Glifa?
macOS 15 or later on a Mac with Apple silicon. We’re building versions for Windows and Linux.
How does the trial work?
Glifa runs with every feature for 15 days from the first time you open it. There’s nothing to sign up for and no card to enter. When the trial ends, your documents are where you left them, as plain Markdown files any editor can open.
Where are my documents kept?
Wherever you save them. Glifa opens files and folders in place and never moves them into a library of its own, so iCloud Drive, Dropbox, Git and Time Machine all work as they do for any other file.
Can I open my Obsidian vault?
Yes. Open the vault’s folder (File ▸ Open…). Wikilinks, embeds, backlinks and tags work, and Glifa doesn’t convert or add anything to the vault.
Can I use my Typora themes?
Yes. Glifa imports a Typora theme’s CSS file as one of its own themes.
Buying and your license
What does a license include?
One payment ($14.99 at launch, $19.99 after that, before local tax) lets you use Glifa on up to 3 Macs, with every 1.x update.
How do I activate Glifa?
After you buy, Paddle emails you a receipt. Activate Glifa with the email address you bought with and the order number on that receipt.
I have a new Mac. What happens to my activation?
Deactivate Glifa on the old Mac, then activate it on the new one. If the old Mac is gone, Glifa can deactivate the Mac you used least recently, once every 30 days, without writing to support.
I can’t find my receipt or order number.
Look up your order at paddle.net with the email address you bought with, or write to [email protected].
Can I get a refund?
Yes, within 30 days of buying, for any reason. See Refunds.
AI Actions
Do I have to use AI?
No. Glifa is a complete editor without it. You can turn AI off in Settings, or keep it on and name folders it must never read.
Which providers can I use?
With an API key: Anthropic, OpenAI, Google Gemini, Mistral, OpenRouter, Groq, Cerebras, or any service that works with the OpenAI API. With a subscription you already have: Claude Code or Codex, once they’re installed and signed in. On your Mac: Apple Intelligence where your Mac and macOS support it, LM Studio or Ollama.
Where does my text go when I use an action?
From your Mac straight to the provider you chose, and only when you run an action. Glifa has no AI server in between. With Apple Intelligence, or LM Studio or Ollama running on your Mac, the text stays on your Mac. More in the privacy policy.
What is AI.md?
A file named AI.md in a folder tells AI actions how to handle that folder’s notes: the tone, the spelling, the names and terms to keep. Write it in plain words; every action on those notes reads it first.
An action says my key was rejected, or I’m out of credit.
That message comes from your provider. Check the key in Settings ▸ AI, and your balance or plan on the provider’s website. Glifa doesn’t charge for AI, so you have no balance with us.
Privacy and crash reports
Does Glifa collect usage data?
No. There’s no analytics in the app or on this website.
What are crash reports?
If you agree, Glifa sends a report when it crashes, saying where in its code it stopped. Reports never include your documents, their names, your name or your IP address. You can change your answer in Settings ▸ General. We hope you never see one.